Google has announced new updates and changes for Chat and Hangouts. The new changes are a part of the company’s move to replace Chat with Hangouts. It will affect Google WorkSpace (G Suite), and free users as well.
Google Chat, which is exclusive to G Suite customers for now is becoming free for everyone next year. At present, non-G Suite users have access to Hangouts. Google Chat is similar to Hangouts but with better features. Some of these features include send to Inbox, faster search, emoji reactions and suggested replies. Google Chat also makes it easier to share and collaborate on files, and assign tasks to team members.
“Next year, Chat will become available as a free service—both in the integrated experience in Gmail and the Chat standalone app,” Google says in an update. The company says it will allow users to “begin upgrading” in “the first half of 2021,” and that conversation history from Hangouts will automatically carry over to Chat to ease the transition.
The update is coming with a few other changes that will affect people who currently use Hangouts outside of Gmail. While Google has previously allowed Google Fi subscribers to use Hangouts to manage phone calls and texting, the company will push those users to its Messages app instead. Likewise, Google Voice subscribers who previously used Hangouts to manage calls will be directed to use the Voice app instead. (Google says it plans to remove Voice support from Hangouts entirely sometime in 2021.)
Google doesn’t indicate what all these changes mean for the future of the consumer version of its Hangouts app (the company already has a plan to pull Hangouts from Workspace by the end of the next year). But Google has been gradually phasing out the Hangouts brand in favor of its newer messaging services for some time now, so it’s not surprising it would want to start pushing more users to its newer apps instead.